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- 2023
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Mark
Charting the intellectual structure of customer experience research
(
- Contribution to journal › Scientific review
-
Mark
Last-mile delivery services in retail : a consumer-centric approach
2023)(
- Thesis › Doctoral thesis (compilation)
-
Mark
Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intention
(
- Contribution to journal › Article
-
Mark
Customer experience dimensions in last-mile delivery: an empirical study on unattended home delivery
(
- Contribution to journal › Article
- 2022
-
Mark
First-Time versus Repeat Tourism Customer Engagement, Experience, and Value Cocreation : An Empirical Investigation
(
- Contribution to journal › Article