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- 2023
-
Mark
Charting the intellectual structure of customer experience research
(
- Contribution to journal › Scientific review
-
Mark
Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intention
(
- Contribution to journal › Article
-
Mark
Customer experience dimensions in last-mile delivery: an empirical study on unattended home delivery
(
- Contribution to journal › Article
-
Mark
Last-mile delivery services in retail : a consumer-centric approach
2023)(
- Thesis › Doctoral thesis (compilation)
- 2022
-
Mark
Physical retailing vs. physical distancing–an empirical study of Swedish retail adaptations in the wake of Covid-19
(
- Contribution to journal › Article
-
Mark
First-Time versus Repeat Tourism Customer Engagement, Experience, and Value Cocreation : An Empirical Investigation
(
- Contribution to journal › Article
- 2021
-
Mark
Mapping Customer Experience of Unattended Delivery Services in E-Grocery Retail
2021) NOFOMA 2021(
- Contribution to conference › Paper, not in proceeding
-
Mark
Ease or excitement? Exploring how concept stores contribute to a retail portfolio
(
- Contribution to journal › Article
- 2019
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2019) In International Review of Retail Distribution & Consumer Research 29(3 (special Issue)). p.306-320(
- Contribution to journal › Article
-
Mark
Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
(
- Contribution to journal › Article
- 2018
-
Mark
Customer value in self-service kiosks: a systematic literature review
(
- Contribution to journal › Scientific review
- 2017
-
Mark
An exploration of consumers’ experiences in physical stores : comparing consumers’ and retailers’ perspectives in past and present time
(
- Contribution to journal › Article