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Building a Social Conversational Pedagogical Agent - Design Challenges and Methodological Approaches

Gulz, Agneta LU ; Haake, Magnus LU ; Silvervarg, Annika ; Sjödén, Björn LU and Veletsianos, George (2010)
Abstract
The chapter discusses some design challenges encountered when developing a conversational pedagogical agent. By tracing the historical roots of pedagogical agents in Intelligent Tutoring Systems (ITS), we discern central developments of creating an agent that is both knowledgeable and fosters a social relationship with the learner.

Some main challenges when attempting to develop a pedagogical agent of this kind regard: i) learners’ expectations on the agent’s knowledge profile and social profile, ii) dealing with learners’ engagement in off-task conversation and iii) managing potential abuse of the agent.

We illustrate these challenges and possible ways to address them, with reference to an ongoing R&D project, and... (More)
The chapter discusses some design challenges encountered when developing a conversational pedagogical agent. By tracing the historical roots of pedagogical agents in Intelligent Tutoring Systems (ITS), we discern central developments of creating an agent that is both knowledgeable and fosters a social relationship with the learner.

Some main challenges when attempting to develop a pedagogical agent of this kind regard: i) learners’ expectations on the agent’s knowledge profile and social profile, ii) dealing with learners’ engagement in off-task conversation and iii) managing potential abuse of the agent.

We illustrate these challenges and possible ways to address them, with reference to an ongoing R&D project, and with a focus on the design of a pedagogical agent’s visual embodiment and of its conversational capacities. (Less)
Please use this url to cite or link to this publication:
author
; ; ; and
organization
publishing date
type
Chapter in Book/Report/Conference proceeding
publication status
published
subject
keywords
Intelligent Tutoring Systems
host publication
Conversational Agents and Natural Language Interaction: Techniques and Effective Practices
editor
Perez-Marin, Diana and Pascual-Nieto, Ismael
publisher
IGI Global
project
Thinking in Time: Cognition, Communication and Learning
language
English
LU publication?
yes
id
753f52f8-11a1-42d5-971c-2e1f4a24e9d8 (old id 1610866)
date added to LUP
2016-04-04 10:10:04
date last changed
2018-11-21 20:57:10
@inbook{753f52f8-11a1-42d5-971c-2e1f4a24e9d8,
  abstract     = {{The chapter discusses some design challenges encountered when developing a conversational pedagogical agent. By tracing the historical roots of pedagogical agents in Intelligent Tutoring Systems (ITS), we discern central developments of creating an agent that is both knowledgeable and fosters a social relationship with the learner. <br/><br>
Some main challenges when attempting to develop a pedagogical agent of this kind regard: i) learners’ expectations on the agent’s knowledge profile and social profile, ii) dealing with learners’ engagement in off-task conversation and iii) managing potential abuse of the agent.<br/><br>
We illustrate these challenges and possible ways to address them, with reference to an ongoing R&amp;D project, and with a focus on the design of a pedagogical agent’s visual embodiment and of its conversational capacities.}},
  author       = {{Gulz, Agneta and Haake, Magnus and Silvervarg, Annika and Sjödén, Björn and Veletsianos, George}},
  booktitle    = {{Conversational Agents and Natural Language Interaction: Techniques and Effective Practices}},
  editor       = {{Perez-Marin, Diana and Pascual-Nieto, Ismael}},
  keywords     = {{Intelligent Tutoring Systems}},
  language     = {{eng}},
  publisher    = {{IGI Global}},
  title        = {{Building a Social Conversational Pedagogical Agent - Design Challenges and Methodological Approaches}},
  year         = {{2010}},
}