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- 2023
-
Mark
Retail returns management strategy : an alignment perspective
(
- Contribution to journal › Article
- 2021
-
Mark
From Mars to Venus: Alteration of trust and reputation in online shopping
(
- Contribution to journal › Article
-
Mark
The impact of free returns on online purchase behavior : Evidence from an intervention at an online retailer
(
- Contribution to journal › Article
- 2020
-
Mark
Så kan e-handeln fixa returerna
(
- Contribution to specialist publication or newspaper › Specialist publication article
-
Mark
Towards returns management strategies in internet retailing
2020) 1.(
- Thesis › Doctoral thesis (compilation)
-
Mark
(Mis)alignment in returns management : integration of process, policy and business intent
(
- Contribution to conference › Paper, not in proceeding
- 2019
-
Mark
Typology of practices for managing consumer returns in internet retailing
(
- Contribution to journal › Article
- 2018
-
Mark
Online purchase return policy leniency and purchase decision : Mediating role of consumer trust
(
- Contribution to journal › Article
-
Mark
Exploring differences in how males and females leverage trust and reputation in driving online purchase intentions
2018) Nordic Retail and Wholesale Conference 2018(
- Contribution to conference › Paper, not in proceeding
- 2017
-
Mark
Konsumentreturer i digital handel : Balansakt i tre dimensioner
2017)(
- Book/Report › Report