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- 2023
-
Mark
The Future of Consumption : How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience
Bäckström, Kristina LU ; Egan-Wyer, Carys LU
and Samsioe, Emma
LU
(2023)
- Book/Report › Anthology (editor)
-
Mark
New technology and in-store service encounters: An analysis of coping practices and work experiences among frontline employees
- Contribution to journal › Article
-
Mark
Introduction: The Future of Consumption
- Chapter in Book/Report/Conference proceeding › Book chapter
- 2022
-
Mark
Personalens roll i servicemötet: Utmaningar och förändringsarbete för handelns personal
(2022) In Handelsrådets rapportserie
- Book/Report › Report
-
Mark
Customer journeys in the new retail landscape : A qualitative study of customer value and new retail store formats
- Contribution to conference › Abstract
-
Mark
Customer journey self-mapping : A qualitative method for evaluating new store formats
- Contribution to conference › Abstract
- 2021
-
Mark
Service encounters in the digital age: Exploring the new and multiple role of frontline employees
(2021) The Nordic retail and wholesale conference 2021
- Contribution to conference › Other
-
Mark
(When) Is it Worth Investing in the Personal Service Encounter?
Egan-Wyer, Carys LU
; Johansson, Ulf
LU
; Parsmo, Åsa
; Valentin, Sofia
and Bäckström, Kristina
LU
(2021)
The Nordic retail and wholesale conference 2021
- Contribution to conference › Paper, not in proceeding
- 2019
-
Mark
Digitalization and in-store service encounters: Challenges and changes for frontline employees
(2019) 25th Nordic Academy of Management (NFF) Conference
- Contribution to conference › Abstract
- 2018
-
Mark
Upplevelser i framtidens butik: en kombination av nya och traditionella värden
(2018) p.65-72
- Chapter in Book/Report/Conference proceeding › Book chapter