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- 2018
-
Mark
Lessons of Feedback in Higher Education in Sweden
(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
- 2017
-
Mark
Konsumentreturer i digital handel : Balansakt i tre dimensioner
2017)(
- Book/Report › Report
-
Mark
Handeln rustar för multi-kanal
2017)(
- Book/Report › Report
-
Mark
Return policy and consumer behaviour - a conceptual study
2017) The 24th Nordic Academy of Management Conference(
- Contribution to conference › Paper, not in proceeding
-
Mark
What's in the locker? Exploring customer value in e-commerce last mile delivery
2017) 7th Global Innovation and Knowledge Academy(
- Contribution to conference › Abstract
-
Mark
Exploring practices for managing product returns in internet retailing
(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
- 2016
-
Mark
The impact of returns policies on profitability : A fashion e-commerce case
(
- Contribution to journal › Article
-
Mark
Customer value in parcel lockers: Investigating the last mile digitalization
2016) The 5th Nordic Retail and Wholesale Conference - NRWC(
- Contribution to conference › Abstract
- 2014
-
Mark
Consumers’ value creating processes in distribution services for online shopping
2014) The 4th Nordic Retail and Wholesale Conference(
- Contribution to conference › Paper, not in proceeding
-
Mark
Experiment on consumer behaviour in fashion E-commerce – experience and insights
(
- Contribution to conference › Paper, not in proceeding