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- 2024
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Mark
Exploring the use of innovation measurement in retail organisations : a multiple case study
(
- Contribution to journal › Article
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Mark
Towards innovation capability in retail services : managing the tensions of exploration and exploitation
2024) In International Review of Retail, Distribution and Consumer Research(
- Contribution to journal › Article
- 2023
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Mark
New technology and in-store service encounters: An analysis of coping practices and work experiences among frontline employees
(
- Contribution to journal › Article
- 2022
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Mark
Online food shopping reinvented : developing digitally enabled coping strategies in times of crisis
(
- Contribution to journal › Article
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Mark
There is no place like home : home satisfaction and customer satisfaction in online grocery retailing
(
- Contribution to journal › Article