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- 2024
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Mark
Towards innovation capability in retail services : managing the tensions of exploration and exploitation
2024) In International Review of Retail, Distribution and Consumer Research(
- Contribution to journal › Article
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Mark
Exploring the use of innovation measurement in retail organisations : a multiple case study
(
- Contribution to journal › Article
- 2023
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Mark
New technology and in-store service encounters: An analysis of coping practices and work experiences among frontline employees
(
- Contribution to journal › Article
- 2022
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Mark
Physical retailing vs. physical distancing–an empirical study of Swedish retail adaptations in the wake of Covid-19
(
- Contribution to journal › Article
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Mark
There is no place like home : home satisfaction and customer satisfaction in online grocery retailing
(
- Contribution to journal › Article
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Mark
Online food shopping reinvented : developing digitally enabled coping strategies in times of crisis
(
- Contribution to journal › Article
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Mark
Editorial for first issue of international review of retail, distribution and consumer research, 2022
(
- Contribution to journal › Debate/Note/Editorial
- 2021
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Mark
The changing marketing orientation within the business model of an international retailer–IKEA in China over 10 years
(
- Contribution to journal › Article
- 2019
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Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2019) In International Review of Retail Distribution & Consumer Research 29(3 (special Issue)). p.306-320(
- Contribution to journal › Article
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Mark
Consumer decision-making of slow moving consumer goods in the age of multi-channels
(
- Contribution to journal › Article