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- 2022
-
Mark
Personalens roll i servicemötet: Utmaningar och förändringsarbete för handelns personal
2022) In Handelsrådets rapportserie(
- Book/Report › Report
- 2021
-
Mark
(When) Is it Worth Investing in the Personal Service Encounter?
2021) The Nordic retail and wholesale conference 2021(
- Contribution to conference › Paper, not in proceeding
-
Mark
Service encounters in the digital age: Exploring the new and multiple role of frontline employees
2021) The Nordic retail and wholesale conference 2021(
- Contribution to conference › Other
- 2019
-
Mark
Digitalization and in-store service encounters: Challenges and changes for frontline employees
2019) 25th Nordic Academy of Management (NFF) Conference(
- Contribution to conference › Abstract
-
Mark
Innovation i handeln
2019) In Handelsrådets rapportserie(
- Book/Report › Report