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- 2022
-
Mark
Personalens roll i servicemötet: Utmaningar och förändringsarbete för handelns personal
2022) In Handelsrådets rapportserie(
- Book/Report › Report
- 2021
-
Mark
(When) Is it Worth Investing in the Personal Service Encounter?
2021) The Nordic retail and wholesale conference 2021(
- Contribution to conference › Paper, not in proceeding
-
Mark
Service encounters in the digital age: Exploring the new and multiple role of frontline employees
2021) The Nordic retail and wholesale conference 2021(
- Contribution to conference › Other
- 2019
-
Mark
Digitalization and in-store service encounters: Challenges and changes for frontline employees
2019) 25th Nordic Academy of Management (NFF) Conference(
- Contribution to conference › Abstract
-
Mark
Innovation i handeln
2019) In Handelsrådets rapportserie(
- Book/Report › Report
- 2018
-
Mark
Meeting the needs of a new customer: Organizing and designing the physical store environment
2018) The 6th Nordic Retail and Wholesale Conference(
- Contribution to conference › Abstract
- 2017
-
Mark
An exploration of consumers’ experiences in physical stores : comparing consumers’ and retailers’ perspectives in past and present time
(
- Contribution to journal › Article
-
Mark
Handeln rustar för multi-kanal
2017)(
- Book/Report › Report
- 2007
-
Mark
Retail Image As Seen Through Consumers' Eyes: Studying international retail image through consumer photographs of stores
(
- Contribution to journal › Article
-
Mark
Transferring International Retail Image Internationally
(
- Contribution to journal › Article
-
Mark
A Standardised Approach to the World?
2007) QMOD(
- Contribution to conference › Abstract
-
Mark
Newspapers - image formation agents for retailers?
2007) EAERCD, European Association for Education and Research in Commercial Distribution(
- Contribution to conference › Paper, not in proceeding
- 2006
-
Mark
Creating and consuming experiences in retail store environments: Comparing retailer and consumer perspectives
(
- Contribution to journal › Article
-
Mark
Dimensions of consumer image of a global retailer
2006) EIRASSThe European Institute of Retailing and Service Studies, 13th INTERNATIONAL CONFERENCE O(
- Contribution to conference › Paper, not in proceeding
-
Mark
Ikea in China
2006) 4th UMDS & SARD/CARD workshop(
- Contribution to conference › Paper, not in proceeding
- 2005
-
Mark
Servicemötet i butiken - ett servicemöte i ny gestaltning?
2005)(
- Chapter in Book/Report/Conference proceeding › Book chapter
-
Mark
Retail Image As Seen Through Consumers’ Eyes
2005) 13th EAERCD Conference(
- Contribution to conference › Paper, not in proceeding