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2024
Mark Theoretical rigor of customer experience scales : a systematic review and a roadmap for researchers
Hollebeek, Linda D. ^LU ; Sarstedt, Marko ; Menidjel, Choukri ; Urbonavicius, Sigitas and Dikcius, Vytautas (2024) In Marketing Intelligence and Planning 42(8). p.1464-1493
- Contribution to journal › Scientific review
2023
Mark Last-mile delivery services in retail : a consumer-centric approach
Olsson, John ^LU (2023)
- Thesis › Doctoral thesis (compilation)
Mark Charting the intellectual structure of customer experience research
Kumar, Prashant ; Hollebeek, Linda D. ^LU ; Kar, Arpan Kumar and Kukk, Jana (2023) In Marketing Intelligence and Planning 41(1). p.31-47
- Contribution to journal › Scientific review
Mark Mobile app vs. desktop browser platforms : the relationships among customer engagement, experience, relationship quality and loyalty intention
Khan, Imran ; Hollebeek, Linda D. ^LU ; Fatma, Mobin ; Islam, Jamid Ul ; Rather, Raouf Ahmad ; Shahid, Shadma and Sigurdsson, Valdimar (2023) In Journal of Marketing Management 39(3-4). p.275-297
- Contribution to journal › Article
Mark Customer experience dimensions in last-mile delivery: an empirical study on unattended home delivery
Olsson, John ^LU ; Hellström, Daniel ^LU and Vakulenko, Yulia ^LU (2023) In International Journal of Physical Distribution & Logistics Management 53(2). p.184-205
- Contribution to journal › Article
2022
Mark First-Time versus Repeat Tourism Customer Engagement, Experience, and Value Cocreation : An Empirical Investigation
Rather, Raouf Ahmad ; Hollebeek, Linda D. ^LU and Rasoolimanesh, S. Mostafa (2022) In Journal of Travel Research 61(3). p.549-564
- Contribution to journal › Article
Mark Physical retailing vs. physical distancing–an empirical study of Swedish retail adaptations in the wake of Covid-19
Hultman, Jens ^LU and Egan-Wyer, Carys ^LU (2022) In International Review of Retail, Distribution and Consumer Research 32(2). p.201-220
- Contribution to journal › Article
2021
Mark Mapping Customer Experience of Unattended Delivery Services in E-Grocery Retail
Olsson, John ^LU (2021) NOFOMA 2021
- Contribution to conference › Paper, not in proceeding
Mark Ease or excitement? Exploring how concept stores contribute to a retail portfolio
Egan-Wyer, Carys Jane ^LU ; Burt, Steve ; Hultman, Jens ; Johansson, Ulf ^LU ; Beckman, Alice and Michélsen, Clara (2021) In International Journal of Retail and Distribution Management 49(7). p.1025-1044
- Contribution to journal › Article
2019
Mark Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
Vakulenko, Yulia ^LU ; Shams, Poja ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2019) In Journal of Business Research 101. p.461-461
- Contribution to journal › Article

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