Kristina Bäckström
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- 2023
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Mark
The Future of Consumption : How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience
Bäckström, Kristina LU ; Egan-Wyer, Carys LU and Samsioe, Emma LU (2023)
- Book/Report › Anthology (editor)
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Mark
Introduction: The Future of Consumption
2023) p.1-1(
- Chapter in Book/Report/Conference proceeding › Book chapter
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Mark
New technology and in-store service encounters: An analysis of coping practices and work experiences among frontline employees
(
- Contribution to journal › Article
- 2022
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Mark
Customer journeys in the new retail landscape : A qualitative study of customer value and new retail store formats
2022) Nordic Retail and Wholesale Conference 2022(
- Contribution to conference › Abstract
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Mark
Customer journey self-mapping : A qualitative method for evaluating new store formats
2022) Nordic Retail and Wholesale Conference 2022(
- Contribution to conference › Abstract