Klas Hjort

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2018
Mark Urban VS rural logistics service quality. Comparing customer satisfaction factors
Vakulenko, Yulia ^LU ; Hellström, Daniel ^LU ; Hjort, Klas ^LU and Shams, Poja (2018) NOFOMA Conference 2018
- Contribution to conference › Abstract
Mark Online retail experience and customer satisfaction: The mediating role of last mile delivery
Vakulenko, Yulia ^LU ; Shams, Poja ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2018) 6th NRWC Conference
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
Mark Customer behavior dynamics in e-commerce last mile delivery: Investigating a new service algorithm
Vakulenko, Yulia ^LU ; Shams, Poja ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2018) 8th Global Innovation and Knowledge Academy Conference (GIKA) 2018
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
Mark Exploring differences in how males and females leverage trust and reputation in driving online purchase intentions
Oghazi, Pejvak ; Karlsson, Stefan ^LU ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2018) Nordic Retail and Wholesale Conference 2018
- Contribution to conference › Paper, not in proceeding
Mark Lessons of Feedback in Higher Education in Sweden
Persson, Peter ^LU ; Marr, Stephen ; Hjort, Klas ^LU ; Rana, Arun and Mendoza, Alfredo ^LU (2018) LTHs 10:e Pedagogiska Inspirationskonferens In Pedagogiska inspirationskonferensen LTH 10.
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
Mark What's in the parcel locker? Exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia ^LU ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2018) In Journal of Business Research 88. p.421-427
- Contribution to journal › Article
Mark Online purchase return policy leniency and purchase decision : Mediating role of consumer trust
Oghazi, Pejvak ; Karlsson, Stefan ^LU ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2018) In Journal of Retailing and Consumer Services 41. p.190-200
- Contribution to journal › Article
2017
Mark Return policy and consumer behaviour - a conceptual study
Hall Karlsson, Stefan ^LU ; Hellström, Daniel ^LU ; Hjort, Klas ^LU and Oghazi, Pejvak (2017) The 24th Nordic Academy of Management Conference
- Contribution to conference › Paper, not in proceeding
Mark What's in the locker? Exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia ^LU ; Hellström, Daniel ^LU and Hjort, Klas ^LU (2017) 7th Global Innovation and Knowledge Academy
- Contribution to conference › Abstract
Mark Handeln rustar för multi-kanal
Hultman, Jens ^LU ; Fuentes, Christian ^LU ; Hjort, Klas ^LU ; Johansson, Ulf ^LU and Tarnovskaya, Veronika ^LU (2017)
- Book/Report › Report