Centre for Retail Research at Lund University
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- 2023
-
Mark
Messy customer journey self-mapping
Egan-Wyer, Carys LU
(2023)
- Other contribution › Web publication
-
Mark
Retail as Unusual : Retailing in a time of extreme uncertainty
(2023)
- Book/Report › Report
-
Mark
The Future of Consumption : How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience
Bäckström, Kristina LU ; Egan-Wyer, Carys LU
and Samsioe, Emma
LU
(2023)
- Book/Report › Anthology (editor)
-
Mark
Introduction: The Future of Consumption
- Chapter in Book/Report/Conference proceeding › Book chapter
-
Mark
(When) Is it Worth Investing in the Personal Service Encounter?
- Chapter in Book/Report/Conference proceeding › Book chapter
-
Mark
Digital purchasing practices and trust in a turbulent environment
- Contribution to conference › Abstract
-
Mark
International retailers as a driving force for building sustainability: A qualitative study
(2023) Colloquium on European Research in Retailing 2023
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
-
Mark
Rebound and Risks Summary Report
Richter, Jessika Luth LU
; Lehner, Matthias
LU
; Elfström, Anna
LU
; Mont, Oksana
LU
; Henman, Josefine
LU
and Plepys, Andrius
LU
(2023)
- Book/Report › Report
- 2022
-
Mark
Customer journeys in the new retail landscape : A qualitative study of customer value and new retail store formats
- Contribution to conference › Abstract
-
Mark
Customer journey self-mapping : A qualitative method for evaluating new store formats
- Contribution to conference › Abstract