Kristina Bäckström
1 – 26 of 26
- show: 100
- |
- sort: year (new to old)
Close
Embed this list
<iframe src=" "
width=" "
height=" "
allowtransparency="true"
frameborder="0">
</iframe>
- 2023
-
Mark
New technology and in-store service encounters: An analysis of coping practices and work experiences among frontline employees
(
- Contribution to journal › Article
-
Mark
The Future of Consumption : How Technology, Sustainability and Wellbeing will Transform Retail and Customer Experience
Bäckström, Kristina LU ; Egan-Wyer, Carys LU and Samsioe, Emma LU (2023)
- Book/Report › Anthology (editor)
-
Mark
Introduction: The Future of Consumption
2023) p.1-1(
- Chapter in Book/Report/Conference proceeding › Book chapter
- 2022
-
Mark
Personalens roll i servicemötet: Utmaningar och förändringsarbete för handelns personal
2022) In Handelsrådets rapportserie(
- Book/Report › Report
-
Mark
Customer journeys in the new retail landscape : A qualitative study of customer value and new retail store formats
2022) Nordic Retail and Wholesale Conference 2022(
- Contribution to conference › Abstract
-
Mark
Customer journey self-mapping : A qualitative method for evaluating new store formats
2022) Nordic Retail and Wholesale Conference 2022(
- Contribution to conference › Abstract
- 2021
-
Mark
(When) Is it Worth Investing in the Personal Service Encounter?
2021) The Nordic retail and wholesale conference 2021(
- Contribution to conference › Paper, not in proceeding
-
Mark
Service encounters in the digital age: Exploring the new and multiple role of frontline employees
2021) The Nordic retail and wholesale conference 2021(
- Contribution to conference › Other
- 2019
-
Mark
Digitalization and in-store service encounters: Challenges and changes for frontline employees
2019) 25th Nordic Academy of Management (NFF) Conference(
- Contribution to conference › Abstract
- 2018
-
Mark
Upplevelser i framtidens butik: en kombination av nya och traditionella värden
2018) p.65-72(
- Chapter in Book/Report/Conference proceeding › Book chapter
-
Mark
Meeting the needs of a new customer: Organizing and designing the physical store environment
2018) The 6th Nordic Retail and Wholesale Conference(
- Contribution to conference › Abstract
-
Mark
Digitalisering i handeln: Mobiltelefonen och den fysiska butiken
2018) p.47-56(
- Chapter in Book/Report/Conference proceeding › Book chapter
- 2017
-
Mark
Köpets dynamik: Om föränderlighet och spontanitet i konsumenters köpbeteende
2017)(
- Chapter in Book/Report/Conference proceeding › Book chapter
-
Mark
An exploration of consumers’ experiences in physical stores : comparing consumers’ and retailers’ perspectives in past and present time
(
- Contribution to journal › Article
-
Mark
Smartphones and the reconfiguration of retailscapes: Stores, shopping, and digitalization
(
- Contribution to journal › Article
-
Mark
Kunniga kunder ställer nya krav på handeln
2017)(
- Book/Report › Report
- 2016
-
Mark
How Smartphones Transform In-Store Shopping: Shopping Practices, Devices, and the Re-Configuration of Retailscapes
2016) The 5th Nordic Retail and Wholesale Conference - NRWC(
- Contribution to conference › Abstract
- 2014
-
Mark
Purshasing as an ongoing process: An explorationes of consumers practices in retail store settings
2014) 3rd Nordic Conference on Consumer Research, 2014(
- Contribution to conference › Other
- 2013
-
Mark
Adventures, auctions and aspirations: Illuminating shifts, tensions and contradictions in consumers' leisure shopping experiences
(
- Contribution to journal › Article
-
Mark
An exploration of leisure shopping in retail store environments: Illuminating meanings, manifoldness and dynamics in consumers shopping experiences
2013)(
- Thesis › Doctoral thesis (compilation)
- 2011
-
Mark
Shopping as leisure: An exploration of manifoldness and dynamics in consumers shopping experiences
(
- Contribution to journal › Article
- 2010
-
Mark
Shopping som fritidssysselsättning: Mening, mångfald och dynamik
2010) p.27-53(
- Chapter in Book/Report/Conference proceeding › Book chapter
- 2006
-
Mark
Understanding recreational shopping: A new approach
(
- Contribution to journal › Article
-
Mark
Creating and consuming experiences in retail store environments: Comparing retailer and consumer perspectives
(
- Contribution to journal › Article
- 2005
-
Mark
Egna varumärkens yttre signaler - nyckeln till konsumenters kvalitetsupplevelser
2005)(
- Chapter in Book/Report/Conference proceeding › Book chapter
-
Mark
Servicemötet i butiken - ett servicemöte i ny gestaltning?
2005)(
- Chapter in Book/Report/Conference proceeding › Book chapter