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- 2023
-
Mark
Retail returns management strategy : an alignment perspective
(
- Contribution to journal › Article
- 2022
-
Mark
Transition Towards Sustainable E-Commerce: A Design Thinking Approach
2022) Knowledge for Sustainable Development(
– Lund University Research Conference- Contribution to conference › Abstract
- 2021
-
Mark
Så ställer vi om till hållbar e-handel
(
- Contribution to specialist publication or newspaper › Specialist publication article
-
Mark
Systemförändring för omställning till hållbar e-handel : Kraftsamling som accelererar innovation
2021)(
- Book/Report › Report
- 2020
-
Mark
Så kan e-handeln fixa returerna
(
- Contribution to specialist publication or newspaper › Specialist publication article
-
Mark
(Mis)alignment in returns management : integration of process, policy and business intent
(
- Contribution to conference › Paper, not in proceeding
- 2019
-
Mark
Service innovation in e-commerce last mile delivery : Mapping the e-customer journey
(
- Contribution to journal › Article
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2019) In International Review of Retail Distribution & Consumer Research 29(3 (special Issue)). p.306-320(
- Contribution to journal › Article
-
Mark
Typology of practices for managing consumer returns in internet retailing
(
- Contribution to journal › Article
- 2018
-
Mark
Online purchase return policy leniency and purchase decision : Mediating role of consumer trust
(
- Contribution to journal › Article
-
Mark
What's in the parcel locker? Exploring customer value in e-commerce last mile delivery
(
- Contribution to journal › Article
-
Mark
Urban VS rural logistics service quality. Comparing customer satisfaction factors
2018) NOFOMA Conference 2018(
- Contribution to conference › Abstract
-
Mark
Online retail experience and customer satisfaction: The mediating role of last mile delivery
2018) 6th NRWC Conference(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
-
Mark
Customer behavior dynamics in e-commerce last mile delivery: Investigating a new service algorithm
2018) 8th Global Innovation and Knowledge Academy Conference (GIKA) 2018(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
-
Mark
Lessons of Feedback in Higher Education in Sweden
(
- Chapter in Book/Report/Conference proceeding › Paper in conference proceeding
-
Mark
Exploring differences in how males and females leverage trust and reputation in driving online purchase intentions
2018) Nordic Retail and Wholesale Conference 2018(
- Contribution to conference › Paper, not in proceeding
- 2017
-
Mark
Handeln rustar för multi-kanal
2017)(
- Book/Report › Report
-
Mark
Konsumentreturer i digital handel : Balansakt i tre dimensioner
2017)(
- Book/Report › Report
-
Mark
What's in the locker? Exploring customer value in e-commerce last mile delivery
2017) 7th Global Innovation and Knowledge Academy(
- Contribution to conference › Abstract
-
Mark
Return policy and consumer behaviour - a conceptual study
2017) The 24th Nordic Academy of Management Conference(
- Contribution to conference › Paper, not in proceeding